Privacy Policy

 
This privacy notice tells you how Brew Digital Ltd will collect and process your personal data if you register as a client, purchase our services and products, and use our website.

About Us

Brew Digital Ltd is an independent digital marketing agency in Birmingham. We offer a range of digital marketing services that include: building websites, running marketing campaigns through email & social media and a range of other services related to marketing online.

Who to contact regarding your personal data

We take your privacy seriously. Our Data Protection Manager looks after data protection and would be happy to answer any of your questions about this privacy notice and how Brew Digital Ltd uses your data. They can be contacted directly at gdpr.request@wearebrew.co.uk or on 07801 612 227.

The personal data we collect and process

There are four main ways we process the personal data you provide. We endeavor to keep this information accurate and up to date, and not keep it longer than is necessary.

  1. To administer your account as a client

    In order to provide our service effectively and ensure the best possible care for your pet, we need to collect and process the following personal data when we register you as a client.

    Personal data type How the data is collected
    First name, Last name As part of registering to be a client
    Address As part of registering to be a client
    Phone number (normally a mobile) As part of registering to be a client
    Email address As part of registering to be a client

    This personal data will be used for the following services and purposes:

    • To administer your account and provide the products and services you have requested from us. For example, invoicing, calling to organise appointments and to keep a record for legal and accounting purposes.
    • To inform you by email of service information about the agency. For example, notification of seasonal opening times or changes to out of hours availability.
    • If you have pet insurance and you wish to make a claim, we will pass on your pet’s clinical history with your name and address to your insurance company to allow them to process your claim.
    • If we take a blood sample from your pet, we send the sample to our supplier and provide your surname and address for identification purposes only.

    [If service offered] If you decide to purchase our healthcare plan and pay by direct debit, you will also need to provide bank account details to set up and confirm your direct debit. We do not retain this information once your direct debit is confirmed.

  2. To send you marketing communications as an agency client or potential client

    We send all our clients and potential clients who have expressed an interest in using our services the following marketing communications:

    • News information about the agency and topical digital marketing issues.
    • Promotions and the latest related product offers.

    Clients find these communications useful in keeping up with trends & digital marketing best practice and to keep up to date with what is going on at the agency. They are only sent to existing clients and potential clients, both of whom can opt-out at any time.

    The personal data that we process for these communications is first name, email address and mobile phone number.

    We would like our clients to enjoy these communications, so it is important to note that you can opt-out at any time by:

    • Clicking the ‘Unsubscribe’ link in any marketing communications email.
    • Calling our team at the agency on 07801 612 227.
    • Dropping into the agency and speaking to a member of our team.

  3. To share with marketing related 3rd parties WITH your consent

    Brew Digital Ltd will not pass on your personal data to any third parties without your consent unless the law requires us to do so. We do not provide any personal data to the suppliers of the medicines we administer or the pet care products we sell.

  4. When you use our https://www.wearebrew.co.uk/ website

    When someone visits https://www.wearebrew.co.uk/ we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things like the number of visitors to the various parts of the website. This information is processed in a way which does not identify anyone.

    We use cookies, which are small text files that are placed on your computer when you visit. We do this to make our website work more efficiently and to promote our news, products and services on social media. Visit https://www.wearebrew.co.uk/cookie-policy/ to manage your cookie settings and view more information on how we use them and why.

    Brew Digital Ltd uses a third party service to help maintain the security and performance of our website. To deliver this service it processes the IP addresses (a number assigned to each of your devices connected to the internet by your broadband provider) of visitors to the Brew Digital Ltd website.

    We provide contact forms on our website and collect users’ personal information to help them complete certain tasks. Each form details the information required and an explanation of what the form is for. For general enquiries, once an enquiry has been dealt with, the data is deleted in line with Brew Digital Ltd procedures.

Disclosure of personal data to our service providers

We may pass on your personal data to service providers contracted to Brew Digital Ltd in the course of dealing with you. They act as a data processor on our behalf and are obliged under contract to keep your details secure, and only use them to fulfil the services they provide on our behalf. When they no longer need your data to fulfil this service, they dispose of it in line with Brew Digital Ltd procedures.

How long do we process your data for?

Brew Digital Ltd is required to retain information in accordance with the law, such as information needed for income tax and audit purposes.

In order to comply with our professional liability insurance, we keep and securely store past clients records for seven years. This includes full name, address, email address and telephone number, but excludes bank account details.

We will only process your personal data whilst you are a client. After one year and six months of inactivity we will email or call clients to prompt them to see if they wish to remain as a client. After two years we will write to or call clients again. If there has been no activity for two years and six months, and no response to our enquiries we will close the client’s account and archive the data.

Your rights as a data subject

At any point while we are in possession of or processing your personal data, you the data subject, have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you.

You can do that by emailing gdpr.request@wearebrew.co.uk or by calling 07801 612 227. If we do hold information about you we will:

  • give you a description of it;
  • tell you why we are holding it
  • tell you who it could be disclosed to; and
  • let you have a copy of the information in an intelligible form.

Please note that you will need to provide proof of identity – a current passport or driving licence.

  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
  • Right to judicial review – in the event that Brew Digital Ltd refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined below.

Complaints

We take the processing of your personal data very seriously and are here to help with any concerns you may have. Please do contact the Data Protection Manager at gdpr.request@wearebrew.co.uk or 07801 612 227.

If you are still not happy with how your personal data is being processed by Brew Digital Ltd or how your complaint has been handled, you also have the right to lodge a complaint directly with the Information Commissioners Office at https://ico.org.uk/concerns/ or by calling 0303 123 1113.

Brew Digital Ltd Fair Processing Notice

Your Data

We take the privacy of your data seriously and will only use the data that we collect on this form to process your email request. For full details of how Brew Digital Ltd processes your personal information please read our Privacy Notice, which you can access from the link at the bottom of every page on our website.